Frequently Asked Questions (FAQs) about Haloom Handmade Jewellery

1. Are the gemstones in Haloom jewellery real?

Yes, all gemstones used in Haloom jewellery are genuine, carefully selected for their quality and natural beauty. We source stones that are authentic and ethically chosen.

2. Can I wear jewellery with gemstones that don't match my zodiac sign?

Definitely! While some people choose stones based on their zodiac sign, you can wear any gemstone that resonates with you or aligns with your intentions. It’s all about what feels right for you.

3. How should I care for my Haloom jewellery?

To keep your jewellery looking its best, avoid exposing it to harsh chemicals, extreme temperatures, or long exposure to direct sunlight. Gently clean your pieces with a soft cloth and store them separately to prevent damage.

4. Will the gemstone colours and shapes vary from what I see in the photos?

Yes, because gemstones are natural, their colours, shapes, and sizes can vary slightly from the picture. This is what makes each piece unique and personal to you.

5. Do your pieces come with a certificate of authenticity?

We don’t provide a certificate of authenticity, but we work exclusively with trusted suppliers to ensure that all our gemstones are genuine. You can be confident in the quality and authenticity of every piece.

6. Can gemstone jewellery help with healing or energy?

Many people believe that gemstones have their own energy that can support emotional, mental, and spiritual well-being. While there’s no scientific proof, wearing your gemstone jewellery can act as a reminder of your intentions and goals.

We’ve also received many positive comments from customers who feel a sense of calm, balance, and clarity when wearing their gemstones. Ultimately, how the gemstones resonate with you is what matters most.

7. What sizes do your jewellery pieces come in?

Our jewellery pieces feature beads in various sizes, typically 4mm, 6mm, 8mm, and 10mm, which you can filter through when browsing. Each piece is carefully crafted with the bead size that suits its design. If you’re looking for a specific size or want to customise, feel free to reach out to us!

8. Can I customise my jewellery?

Absolutely! We love making your jewellery even more personal. Customisations are available for certain pieces for a small fee. If you have a unique idea in mind or want to make your piece truly one-of-a-kind, reach out to us on Instagram, and we’ll help bring your vision to life! Please note, customised pieces may be featured on our website at Haloom’s discretion. 

9. Is it safe to wear Haloom jewellery every day?

Yes! Our jewellery is designed to be worn regularly. However, it’s always best to remove your jewellery before sleeping or engaging in activities that may cause it to get damaged, like swimming or exercising.

10. Can I shower with my jewellery?

Our metals are fade-resistant, so they can withstand water exposure. However, we recommend removing your jewellery before showering as soaps, shampoos, and lotions may affect the gemstones and cause a build-up of residue, reducing their natural shine over time.

11. Can I buy Haloom jewellery as a gift?

Of course! Gemstone jewellery makes a thoughtful and personal gift. Whether it's for a birthday, anniversary, or a special occasion, each piece carries its own meaning and beauty.

12. What if I’m unsure which gemstone to choose?

We’re here to help! If you’re unsure about which gemstone is right for you, don’t hesitate to reach out for personalised guidance. You can contact us via our contact form or Instagram, and we’ll assist you in selecting the perfect gemstone for your needs.

Feel free to browse our collection, too—each gemstone has its own unique qualities to match your personal preferences. We’re excited to help you find the perfect piece!

13. How do I contact you for customer support?

We’re always here to help! If you have any questions or need assistance, you can reach out to us through our contact page or via Instagram. Whether it’s a quick question or something more specific, we’ll get back to you as soon as possible and make sure you’re taken care of.

14. What should I do if my order is missing items or if I received the wrong items?

I’m so sorry if this happens! While I try to ensure everything is perfect, mistakes can sometimes happen. If your order is missing pieces or if you received the wrong items, please contact me through the contact page or Instagram as soon as possible. I’ll take care of it right away and make sure you get what you ordered. I appreciate your patience, as I’m the only one running the shop and I’ll work hard to fix the issue for you!

15. Can I change or cancel my order once it’s been placed?

I start working on orders as soon as they're placed, so changes or cancellations can be tricky once the process has begun. However, if you realise there’s an issue or change you’d like to make, please reach out to me as soon as possible via Instagram or the contact page. While I can’t always guarantee that changes can be made once the order is confirmed, I’ll do my best to accommodate you.

16. How long will it take for my order to arrive?

Once your order is shipped, delivery times are as follows:

• West Malaysia: Typically arrives within 1-3 business days after posting.
• East Malaysia: Usually takes up to 7 business days for delivery.
• International: Delivery can take up to 14 business days depending on your location.

You’ll receive a tracking number once your order is shipped, so you can monitor its progress. Please note that delivery times may vary depending on the courier and any unforeseen delays, especially during busy periods. Thanks so much for your patience!

17. What if I receive a damaged or defective item?

If you receive an item that’s damaged or defective, I’m truly sorry. Please contact me through Instagram or the contact page with details about the issue, and I’ll make it right for you. I’ll work quickly to get a replacement sent out or a solution that works best for you. Your satisfaction is my priority, and I’ll do everything I can to fix it!

18. Can I add a gift note to my order?

Of course! If you’re sending your jewellery as a gift, I’d be happy to add a personal note for you. Just send it to me via Instagram. I’ll make sure it’s added to your package! There is no charge for a gift note at the moment. 

Let us know if there’s anything else you’d like to know!