Shipping policy
At Haloom (SSM AS0481923-P), we aim to get your orders to you as quickly as possible. Please read our shipping policy below for details.
1. Processing Time
Orders are processed within 1-3 business days. Once your order is processed, you'll receive a confirmation email with your tracking details.
2. Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order. We offer standard and express shipping options for your convenience.
3. Shipping Times
- Malaysia: Standard shipping takes 1-3 business days.
- International: Shipping times vary depending on your country, but usually take between 7-14 business days.
Please note that shipping times may vary due to unforeseen delays such as customs processing or weather conditions.
4. International Shipping
We ship to many countries. However, you are responsible for any customs fees, duties, or taxes that may apply in your country. These fees are not included in the price of your order or shipping cost.
5. Order Tracking
You’ll receive a tracking number once your order is shipped. You can use this number to track your package online.
6. Missing or Delayed Packages
If your package hasn't arrived within the estimated shipping time, please contact us at [haloomhandmade@gmail.com]. We will do our best to resolve any issues.
7. Address Errors
Please double-check your shipping address at checkout. We cannot be held responsible for packages that are lost or delayed due to incorrect or incomplete addresses.