After-sales care
After-sales care at Haloom
Every piece at Haloom is handmade with care, using real crystals, strong elastic, stainless steel parts, and 14k gold-plated copper that’s designed to resist tarnishing and fading. These are pieces made to be worn and loved—but if something goes wrong, we’ll do what we can to help.
What we offer
Free restringing (within 6 months)
If your bracelet breaks from normal wear, we’ll restring it for free one time. You just cover the postage to us.
Elastic stretched out?
If your bracelet becomes too loose within 3 months, we’ll restring it once for free.
Refresh and fixes (after 6 months)
If your bracelet needs a touch-up after some time, we offer paid restringing and cleaning from RM10 depending on the work needed.
What’s not covered
We try to be fair with every request, but here’s what we don’t cover:
Lost or stolen items
We can’t replace jewellery that’s gone missing. Please keep your pieces stored safely when not in use.
Breakage from rough handling or water damage
Haloom pieces are strong, but not made for tugging, overstretching, or being worn in the shower or pool. If damage is clearly from rough use, we won’t be able to fix or replace it for free.
Tarnishing or discolouration from perfumes, lotions, or harsh cleaners
We use 14k gold-plated, fade- and tarnish-resistant copper. It’s high quality, but not chemical-proof. Please avoid direct contact with perfume, lotions, sweat, or cleaning products. Cleaning is available for a small fee if needed.
Broken crystals or stone replacement
At Haloom, we believe a broken crystal means it has served its purpose. We do not replace stones, even if they fall off or break. If your bracelet still has enough stones left, we can restring it for a fee.
Customised pieces using non-Haloom parts
If you’ve added your own charms or changed the stones, we can’t guarantee the fit or finish. Repairs may not be possible, or may come with a small fee depending on the materials.
How to get help
Send us a message on Instagram or through our Contact Us page with your order number and a clear photo of the issue. We’ll let you know the next steps and guide you through.
At Haloom, we stand by our work and believe in honest, practical care. We’ll always do our best to help—while staying true to the values that make each piece meaningful.